ProTect Security Staff Training

What is ProTect Security Staff Training?

ProTect Security Staff Training is a new training program for security staff working in licensed premises in Alberta. The program is specifically designed for individuals whose job responsibilities include monitoring and controlling patrons at the entrance and lineups outside the premises; requesting proper identification from patrons before allowing entry into an establishment; monitoring activities of patrons while in the establishment; controlling crowds; and intervening to prevent aggressive actions.

Why was it created?

ProTect was created in response to the Roundtable on Violence In and Around Licensed Premises meetings held in November 2005 and March 2006. The training program also supports the recommendations of the Alberta Crime Reduction and Safe Communities Task Force.

The training of security staff in licensed premises is an important part of preventing violence. Violence is a concern for all Albertans, and it is a community issue that calls for a community response.

Why should I take this course?

ProTect Security Staff Training focuses on improving the safety of patrons and staff in licensed premises by helping participants improve their observation and communication skills, preparing them to better prevent, defuse and manage customer disturbances before violence escalates. Liquor licensees with staff trained through Protect may also benefit from disounted insurance rates, but each business is encouraged to contact their insurance carrier for details.

Who is required to take this course?

The following individuals in a Class A Minors Prohibited licensed premises (e.g. bars and nightclubs) will be required to successfully complete ProTect training:

• Individuals who work in a security position or manage/supervise security staff in a Class A Minors Prohibited licensed premises
• Individuals who own, manage or work for a security company contracted to provide security in a licensed premises

Individuals who work or volunteer in a security position in any other licensed premises or special event function will be welcome to take ProTect Security Staff Training, but it will not be mandatory. Non-security staff (e.g. servers, cooks, bartenders) working in Class A Minors Prohibited licensed premises will also be exempt from training.

How do I register? How much does it cost?

Registration for ProTect is done online at www.protect.aglc.ca There is no charge to take the training, and all courses are offered in a seminar format led by AGLC facilitators.

All seminar dates, times and locations will also be posted on the ProTect website.

How do I know if I passed?

To successfully pass the training, an individual must write a final exam at the end of the course. All exams are marked by AGLC staff, and a ProTect identification card and certificate will be issued to every individual who successfully completes the training.

What if I have already taken other training?

An individual who has taken security staff training in another province is still required to complete ProTect training.

What happens if I do not comply?

After January 1, 2009, licensees who do not comply with ProTect Security Staff Training are subject to disciplinary action. Penalties range from fines, suspension of licence or a hearing before the AGLC Board.

During their regular duties when inspecting licensed establishments, AGLC inspectors will be asking staff to show ProTect identification cards proving they have successfully completed ProTect training.

What if I have questions?

Detailed information about ProTect may be obtained by contacting:

ProTect Security Staff Training (ProTect)
Alberta Gaming and Liquor Commission
50 Corriveau Avenue
St. Abert, Alberta T8N3T5